Important Updates or Known Issues

 

We are pleased to announce that we have successfully released new features on Wednesday September 30th. To proactively avoid problems with page layouts or error messages, we suggest clearing your cache. Please be sure to have your Username and Password available as you will need it to log back in.

COVID-19 Daily Attestation Status 11/5/20 5:30 PM EST
November 5th 5:30 PM EST:

An e-patch will be released tonight to address the recent CV-19 Attestation Reset issue. This update will enable the system to auto re-start if the job fails. If the job continues to fail for any reason a manual system reset will occur. Any additional updates regarding this issue will be posted here on the Important Updates or Known Issues page.

November 5th 8:30 EST:

Issue Resolved. Parents may see an incomplete status for today if they used the workaround to edit their response to submit today’s daily attestation. However, school compliance and non-compliance reports will appropriately reflect all submissions.

November 5th 7:00 EST:

This morning it has been brought to our attention that when parents log into the mobile app to complete their daily COVID attestation, they are still seeing yesterday’s form as complete. Our development team is aware of the issue and is working to resolve this discrepancy as soon as possible.
As a workaround, parents may click “edit” next to their student’s attestation within the mobile app to successfully update the daily assessment with today’s answers.

Nov 3rd 9:30 EST:

Issue Resolved. Parents may see an incomplete status for today if they used the workaround to edit their response to submit today’s daily attestation. However, school compliance and non-compliance reports will appropriately reflect all submissions.

Nov 3rd 8:00am EST:

This morning it has been brought to our attention that when parents log into the mobile app to complete their daily COVID attestation, they are still seeing yesterday’s form as complete. Our development team is aware of the issue and is working to resolve this discrepancy as soon as possible.
As a workaround, parents may click “edit” next to their student’s attestation within the mobile app to successfully update the daily assessment with today’s answers.

Senior Systems Sync Delays

10/27 7:00 pm EDT Update: 

We have identified an issue with the API Integration between Senior Systems and Magnus Health based on a recent update made within Senior Systems that is causing delays in the nightly data sync. We deployed an update to Magnus Health on 10/22 but we are still seeing intermittent delays in the nightly syncs for some of our schools.You may experience unexpected wait times when adding or updating a Parent/Student’s information via Senior Systems. Our team is working hard to resolve this issue as a high priority item and we hope to have a resolution in place by [Release day/E-Patch ETA]. If you notice any issues for your school, or have any questions or concerns please don’t hesitate to contact Magnus Health Client Services at 919-800-0356 or via email at clientservices@magnushealthportal.com.

 

Magnus Mobile App Update Now Available
This is to confirm that the latest Magnus Health product release is ready to be downloaded from the Google and Apple app stores. The app will appear as Magnus Mobile V2 in the Apple app store and as Magnus Mobile in the Google Play store. As a reminder, updates include Biometric (Face ID/ Touch ID) capabilities to streamline the daily login process , push notifications to send to parents to remind them to complete daily screening, weekend screening capability, and a new View button to easily recall the Stop/Go screen to ease the school entry process.

Parents Require Mobile App Update to See New Features

Parents & Faculty Require Mobile App Update

We have heard from some customers that parents are having trouble completing their COVID-19 Daily Assessments within the Magnus Mobile V2 app.  In accordance with our communication on Monday, we performed a product release this morning (8/26/20) to add critical, highly requested enhancements to both the mobile and desktop applications.

Parents will need to update the app to the latest Version 20.08.26.  Parents using an iPhone can do this by installing the update within the Apple Store, or by deleting and reinstalling the app.  Android users are able to perform the same update by updating via Google Play Store, or by deleting and reinstalling the app.

Vital Health Record - Editing Emergency Contacts - (Updated 10/20/20)
We have heard from some customers that parents are unable to complete the Emergency Contact section of the Vital Health Record. Our development team is aware of the issue and is working to resolve the matter as quickly as possible. This fix is scheduled for the October product release on October 28, 2020.
Rejection Emails not being sent from Review Portal
We have heard from some customers that rejection emails are not being sent from the review portal. This does not affect the immunization review portal. Our development team is aware of the issue and is working to resolve the matter as quickly as possible. The ETA for this fix is the October product release on October 28, 2020. The current workaround is to email the parent regarding the rejection by using the Send Email button in the review portal on the left hand side.
504 Gateway Time-Out Error Message
It has been brought to our attention that some Magnus users are not able to view a student’s history for their Student COVID-19 Daily Health Screening requirement. Users are receiving a 504 Gateway time-out error message. Our development team is aware of the issue and is working to resolve the matter as quickly as possible. We do not have an ETA on when this will be fixed but will be sure to make customers aware of any updates.