February 3, 2021
This issue has been resolved. iOS users previously experiencing issues with the Pinch To Zoom feature may download an update from the Apple store.

February 2, 2021
A resolution has been developed and will be released to the app store for posting 2/2/21. We will update this page again when it is available for download.

February 1, 2021
We have identified that anyone on a software version prior to iOS 13 will have issues with scrolling due to our new upgrades allowing Pinch & Zoom. Android Users will have no issues with app use. A fix is currently being tested and preparing for deployment to have a resolution in place as soon as possible this week.

January 30, 2021
We have identified an issue with our mobile app which may prevent iPhone users from scrolling down when completing their daily screening questionnaire. We advise all parents to ensure their phones are updated to the latest iOS version from Apple as well as the most recent version of our mobile app from the App store. At this time this should not effect Android Users. Our team is investigating this issue as a high priority item and we hope to have a resolution in place as soon as possible. If you notice any issues for your school, or have any questions or concerns please don’t hesitate to contact Magnus Health Client Services at 919-800-0356 or via email at clientservices@magnushealthportal.com.

We have worked with Blackbaud to identify the cause of and potential solutions to the recent interruptions in the nightly data sync between our databases. At this time all syncs should be running as expected. We will continue to closely monitor the nightly sync and ensure it runs successfully moving forward. If you notice any issues for your school, or have any questions or concerns please don’t hesitate to contact Magnus Health Client Services via email at clientservices@magnushealthportal.com.

November 5th 5:30 PM EST:

An e-patch will be released tonight to address the recent CV-19 Attestation Reset issue. This update will enable the system to auto re-start if the job fails. If the job continues to fail for any reason a manual system reset will occur. Any additional updates regarding this issue will be posted here on the Important Updates or Known Issues page.

November 5th 8:30 EST:

Issue Resolved. Parents may see an incomplete status for today if they used the workaround to edit their response to submit today’s daily attestation. However, school compliance and non-compliance reports will appropriately reflect all submissions.

November 5th 7:00 EST:

This morning it has been brought to our attention that when parents log into the mobile app to complete their daily COVID attestation, they are still seeing yesterday’s form as complete. Our development team is aware of the issue and is working to resolve this discrepancy as soon as possible.
As a workaround, parents may click “edit” next to their student’s attestation within the mobile app to successfully update the daily assessment with today’s answers.

Nov 3rd 9:30 EST:

Issue Resolved. Parents may see an incomplete status for today if they used the workaround to edit their response to submit today’s daily attestation. However, school compliance and non-compliance reports will appropriately reflect all submissions.

Nov 3rd 8:00am EST:

This morning it has been brought to our attention that when parents log into the mobile app to complete their daily COVID attestation, they are still seeing yesterday’s form as complete. Our development team is aware of the issue and is working to resolve this discrepancy as soon as possible.
As a workaround, parents may click “edit” next to their student’s attestation within the mobile app to successfully update the daily assessment with today’s answers.

10/27 7:00 pm EDT Update: 

We have identified an issue with the API Integration between Senior Systems and Magnus Health based on a recent update made within Senior Systems that is causing delays in the nightly data sync. We deployed an update to Magnus Health on 10/22 but we are still seeing intermittent delays in the nightly syncs for some of our schools.You may experience unexpected wait times when adding or updating a Parent/Student’s information via Senior Systems. Our team is working hard to resolve this issue as a high priority item and we hope to have a resolution in place by [Release day/E-Patch ETA]. If you notice any issues for your school, or have any questions or concerns please don’t hesitate to contact Magnus Health Client Services at 919-800-0356 or via email at clientservices@magnushealthportal.com.

 

This is to confirm that the latest Magnus Health product release is ready to be downloaded from the Google and Apple app stores. The app will appear as Magnus Mobile V2 in the Apple app store and as Magnus Mobile in the Google Play store. As a reminder, updates include Biometric (Face ID/ Touch ID) capabilities to streamline the daily login process , push notifications to send to parents to remind them to complete daily screening, weekend screening capability, and a new View button to easily recall the Stop/Go screen to ease the school entry process.

Parents & Faculty Require Mobile App Update

We have heard from some customers that parents are having trouble completing their COVID-19 Daily Assessments within the Magnus Mobile V2 app.  In accordance with our communication on Monday, we performed a product release this morning (8/26/20) to add critical, highly requested enhancements to both the mobile and desktop applications.

Parents will need to update the app to the latest Version 20.08.26.  Parents using an iPhone can do this by installing the update within the Apple Store, or by deleting and reinstalling the app.  Android users are able to perform the same update by updating via Google Play Store, or by deleting and reinstalling the app.

We have heard from some customers that parents are unable to complete the Emergency Contact section of the Vital Health Record. Our development team is aware of the issue and is working to resolve the matter as quickly as possible. This fix is scheduled for the October product release on October 28, 2020.

We have heard from some customers that rejection emails are not being sent from the review portal. This does not affect the immunization review portal. Our development team is aware of the issue and is working to resolve the matter as quickly as possible. The ETA for this fix is the October product release on October 28, 2020. The current workaround is to email the parent regarding the rejection by using the Send Email button in the review portal on the left hand side.

It has been brought to our attention that some Magnus users are not able to view a student’s history for their Student COVID-19 Daily Health Screening requirement. Users are receiving a 504 Gateway time-out error message. Our development team is aware of the issue and is working to resolve the matter as quickly as possible. We do not have an ETA on when this will be fixed but will be sure to make customers aware of any updates.